1. Before purchase
Review the course contents, eligibility, access duration, delivery method and product-specific inclusions before payment. For questions about suitability, contact info@medicalcodingrx.com before ordering.
2. Change of mind after access
Because digital course and practice-platform access may be activated after purchase, we generally do not offer refunds for a change of mind after access has been activated or materials made available, except where required by applicable law or where an exception is approved.
3. Duplicate, incorrect or unauthorised charges
If you believe you were charged twice, charged the wrong amount or charged without authorisation, contact us promptly with order details and the payment reference. We will investigate and arrange a refund where due.
4. Payment made but access not received
If payment is successful but access is not activated, contact us. We will verify the payment and first work to provide the purchased access. If we cannot deliver within a reasonable period, or another genuine issue warrants it, we will assess an appropriate remedy, which may include additional access time or a refund, subject to applicable law.
5. Technical issues
If a technical issue prevents use of a paid service, describe the issue and provide non-sensitive evidence if available. We will try to troubleshoot or restore access. If the issue cannot reasonably be resolved, we will assess an appropriate remedy.
6. How to request a refund or help
- Email info@medicalcodingrx.com.
- Include your name, registered email, course/order name, amount, payment date and transaction ID/UTR.
- Provide a screenshot only if needed for verification and hide unrelated personal or banking details. Never send a UPI PIN, OTP, password or full card details.
7. Review and processing
Each request is reviewed on its facts and applicable law. If a refund is approved, we will communicate the decision and use an appropriate payment channel. Processing time may depend on the bank or payment provider. Nothing in this Policy limits statutory consumer rights.
8. Cancellation by Medical Coding Rx
If we cancel a service or cannot provide the purchased service, we will contact the affected customer and offer an appropriate resolution under applicable law. This Policy does not avoid a refund or remedy required by law.
9. Contact
Refund and cancellation requests: info@medicalcodingrx.com. Read this Policy with the Terms & Conditions and product description shown at purchase.
